How Pricing Works

Understanding our pricing calculation

Overview

Prices are calculated using a combination of distance, space required, time, and availability. Final prices may vary based on demand, timing, and operational requirements.

An upfront deposit (25% of the total) is required to secure a booking, with the remaining balance (75%) payable to the service provider on completion.

Package Pricing

For package quotes (1 Bedroom, 2 Bedroom, etc.):

  1. Start with the fixed package price
  2. Add distance adjustment (distance × vehicle cost per mile)
  3. Apply demand multiplier (weekday/weekend, lead time, end of month)
  4. Add waiting time charges (£20/hour if applicable)

Individual Items Pricing

For individual items quotes:

  1. Calculate base distance cost (distance × vehicle cost per mile)
  2. Calculate capacity ratio (item volume ÷ vehicle capacity)
  3. Calculate size-based cost (base distance cost × capacity ratio)
  4. Calculate time viability cost (job hours × labour rates)
  5. Base job cost = MAX(size cost, time cost)
  6. Apply demand multiplier
  7. Add waiting time charges (£20/hour if applicable)

Rate Tables

Vehicle Costs per Mile

  • Small Van: £0.55 per mile
  • Medium Van: £0.70 per mile
  • Luton Van: £0.95 per mile

Labour Rates

  • Driver: £18 per hour
  • Porter: £15 per hour
  • Care Assistant: £20 per hour

Demand Multipliers

  • Weekday: 1.0x (base rate)
  • Weekend: 1.15x
  • End of Month (last 3 days): 1.2x
  • Less than 48 hours notice: 1.25x
  • Same day: 1.35x

Additional Charges

  • Waiting Time: £20 per hour

Deposit & Balance

The total price is split into:

  • Deposit (25%): Paid to HelloXpress at booking to secure your service
  • Balance (75%): Paid to the service provider upon completion

Important Notes

  • We do not operate fixed per-mile or per-hour rates
  • Pricing is dynamically calculated to reflect real-world costs and availability
  • Prices shown are estimates based on the information provided
  • Changes to job details may result in price adjustments
  • Final prices may vary based on demand, timing, and operational requirements

Marketplace Bidding

If you select the marketplace pricing model, transport providers can bid on your listing. Providers can offer competitive prices, and you can choose the best quote based on price, provider rating, and availability.

The system includes guardrails to prevent loss-making bids and ensure service quality.

Questions?

If you have questions about pricing, please contact us or check our FAQs.